Refund and Returns Policy
Effective Date: 10 Nov 2024
At Adiyogi Naturals, customer satisfaction is a top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the policy below to understand the guidelines for returns, exchanges, and refunds.
Contact Information:
- Address: J-157, P. C. Colony, Kankarbagh, Patna, Bihar, India – 800020
- Phone No: +917683017678
- Email: wecare@adiyoginaturals.com
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- Return requests must be made within 7 days of the delivery date.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Perishable products
- Items with tampered or damaged packaging
- Custom or special-order items
2. Return Process
If your purchase meets the eligibility criteria, please follow these steps to initiate a return:
- Contact Us
Email us at wecare@adiyoginaturals.com with your order number, reason for return, and any relevant photos if the product arrived damaged or defective. - Return Authorization
Upon confirming the eligibility of your return, we will provide instructions on how to send the item back to us. - Shipping the Return
Pack the item securely and ship it to the address provided in the return authorization email. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund status. If approved, the refund will be credited to your original payment method within 7-10 business days. Please note:
- Original shipping charges are non-refundable.
- If your return does not meet eligibility criteria, we may reject the refund request.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund, then place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with details and photos of the damaged product. We will work with you to resolve the issue, which may include a replacement or full refund.
6. Cancellations
Orders may be canceled before they are shipped. Once an order has shipped, it cannot be canceled, and you may follow the return process outlined above.
7. Contact Us
For questions or further assistance with returns and refunds, please reach out to our support team:
- Address: J-157, P. C. Colony, Kankarbagh, Patna, Bihar, India – 800020
- Phone No: +917683017678
- Email: wecare@adiyoginaturals.com
Effective Date: 10 Nov 2024
Adiyogi Naturals (“we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit Adiyoginaturals.com and use our services.
Contact Information:
- Address: J-157, P. C. Colony, Kankarbagh, Patna, Bihar, India – 800020
- Phone No: +917683017678
- Email: wecare@adiyoginaturals.com
1. Information We Collect
Personal Information
When you make a purchase, contact us, or subscribe to our newsletter, we may collect the following personal information:
- Name
- Contact details (email address, phone number)
- Billing and shipping address
- Payment information (processed securely and not stored on our servers)
Non-Personal Information
We also collect data automatically to improve user experience, including:
- Browser type and device information
- IP address and geolocation data
- Pages visited, time spent, and navigation data
2. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specifically, we may use it to:
- Process and fulfill orders
- Communicate with you regarding orders, promotions, or updates
- Improve our website’s performance and content based on user feedback
- Ensure legal compliance and respond to requests by regulatory authorities
3. Sharing Your Information
Third-Party Service Providers
We may share information with third-party vendors to assist with services such as payment processing, shipping, and marketing. These providers are required to protect your information and use it only for the purposes specified.
Legal Compliance
We may disclose your information when required by law, such as in response to a court order or legal process, to protect our rights, and to ensure compliance with applicable laws.
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. You will be notified of any such change in ownership.
4. Security of Your Information
We implement industry-standard security measures to protect your information. This includes data encryption, secure servers, and access control. However, no online data transmission can be guaranteed as 100% secure, and we encourage you to take appropriate steps to protect your information.
5. Your Choices and Rights
- Access: You may request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Opt-Out: You can unsubscribe from our marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise these rights, please contact us at wecare@adiyoginaturals.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience. Cookies help us understand how visitors interact with our website, enabling us to customize content and improve functionality.
You can control cookies through your browser settings. However, disabling cookies may affect certain features and functionality on our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any external sites you visit.
8. Children’s Privacy
Our website and services are not intended for individuals under 18. We do not knowingly collect or store information from children. If we become aware of any data collected from children without parental consent, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We will notify you of any significant changes by posting the updated policy on our website with the revised effective date.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or practices, please contact us:
- Address: J-157, P. C. Colony, Kankarbagh, Patna, Bihar, India – 800020
- Phone No: +917683017678
- Email: wecare@adiyoginaturals.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as outlined. Thank you for trusting Adiyogi Naturals with your data.